The TLC corporate leadership team provides strategic direction, acquisition planning, financial management and operational coordination for its subsidiaries and divisions, and is guided by the strategic framework of TLC’s sole shareholder ITOCHU International, Inc. The key values of this framework are long-term growth and development of ITOCHU companies, and continuous expansion of products, services, and customer success.
Tricia Burns joined TLC in 2018. A seasoned Human Resources and change management leader, Tricia transitioned into the lead HR role in 2019 and is responsible for all aspects of HR and payroll for TLC and its operating companies Avidex and TeleHealth Services.
Tricia has over 25 years’ experience as an influential and strategic business leader with global experience developing, implementing and executing people and change management initiatives to enhance organizational effectiveness by increasing adoption, quality, productivity and employee engagement. She has demonstrated success designing innovative HR programs to attract and retain top talent, develop employees and leaders and align goals and objectives to promote building high performance teams and a high performance culture.
Tricia earned a BS in Psychology from American International College, a MS in Human Resource Counseling from Northeastern University and an Executive MBA from the University of North Carolina (Kenan Flagler). She holds multiple certifications in both coaching and change management. She is a trusted advisor to key stakeholders, senior leadership and cross-functional managers to define and execute directional and organizational change.
Keith Donahue joined TLC in 2017 and is the executive responsible for strategic growth planning for TLC and its operating companies Avidex and TeleHealth Services, in addition to leading the corporate-wide marketing organization. He is a passionate customer advocate and brings a market-centric focus on execution to drive profitable growth.
Prior to joining TLC, Keith had 20 years of success in the global telecommunications industry. He has built and led teams responsible for Marketing, Business Development, Sales Operations, Product Management and Customer Service and drove three business transformations from hardware to software & services. He spent the first 15 years of his career with Harris Corporation, where he was responsible for strategic growth programs and played a key role in the successful integration of six technology and adjacent market acquisitions, and was promoted to lead a $120M Global Networks Services business. He later joined two VC-backed technology firms to lead Product & Service Management and Marketing, and was instrumental in launching new solution platforms which garnered numerous industry awards and led to strategic acquisitions of both companies.
Keith earned a BA from McGill University in Montreal, Canada and an MBA from the Michael Smurfit Graduate School of Business in Dublin, Ireland. He was appointed by Governor Roy Cooper to the Board of Trustees of the North Carolina Symphony, and serves on the Board of Emmaus House, which provides housing for working, homeless men in recovery from substance dependency. He and his wife have three young children, and live in Raleigh.
Jeff Davis, Chief Executive Officer, joined Avidex in July of 2018. Prior to joining Avidex, Jeff served as Chief Operating Officer for global AV integrator AVI-SPL, where he was responsible for providing overall direction and guidance with the objective of maximizing growth and profitability for the organization.
Jeff brings over 20 years of leadership experience to Avidex having held numerous executive roles at leading public, private, and P.E. backed companies including Stanley Black & Decker and Tyco/ADT. He is passionate about developing people and organizations in order to take them "to the next level". He has extensive experience in managing the restructuring of sales and operations organizations and is highly effective at integrating processes and establishing shared understanding and values.
Jeff specializes in post-acquisition integrations, growth strategies, and overall business transformation. During his career, he has developed multiple programs to drive sales and operational excellence.
Sam Craig joined TLC in 2020 as Chief Financial Officer.
Prior to joining TLC, Sam was CFO for 8 years at Toshiba Global Commerce Solutions (TGCS), where he built and ran the teams responsible for the worldwide financial operations of the company. He also has experience with an extensive ERP migration within TGCS. Prior to TGCS, Sam held multiple accounting, budgeting and financial leadership roles within IBM.
Sam grew up in Indiana and went to Indiana University, where he earned a BS degree in Business-Accounting. He and his wife have two grown children, and live in Raleigh, NC.
Dan Nathan was hired by Telerent in June 1996 as Vice President, Operations for the TeleHealth division to manage the contract assets acquired from Granada North America, Inc.
Prior to his employment with Telerent, Mr. Nathan spent thirteen years with Wells National Services Corp. and Granada North America, Inc., both leading integrators of healthcare televisions and related products and services. During his eight years at Granada, Mr. Nathan held positions including Sales, National Accounts Manager and most recently Area Operations Manager, focusing on Granada ’s portfolio of hospital contract business in its Southern Region. Prior to Granada , Mr. Nathan spent five years with Wells National Services Corp. holding positions in Operations, Sales and Sales Management.
Mr. Nathan holds a Bachelor of Science degree in Business Administration from the University of Illinois.
Gary Kolbeck was appointed Chief Executive Officer of TLC in 2019. Until his promotion to COO in 2018, Gary was vice-president of Business Development for TLC’s TeleHealth Services division, where he was responsible for business strategy, marketing, solution sales, and strategic partnerships.
At TeleHealth, Gary was actively involved in patient engagement and population health initiatives and the financial impacts of healthcare reform on hospitals and health systems. He understands that hospitals are challenged in finding user-friendly, efficient, and cost-effective technical solutions that produce outcomes through active patient participation in effectively managing their own care.
Gary has been an active speaker on healthcare industry panels and authored a number of white papers and articles on the topics of patient and family engagement, consumerism in healthcare, and the early phases of Meaningful Use.
Prior to joining TLC, Gary spent the majority of his career in different roles with LodgeNet Interactive Corporation (Now SONIFI Solutions ™) serving both the hospitality and healthcare markets for 25 years. After a number of years of engineering design, product management and business development roles, he started the healthcare division of LodgeNet and grew it to a roughly $20M in revenue growth business. More recently, Gary formed a consulting business providing healthcare strategy consulting to hospitals and health systems and other businesses which included technology migration roadmaps, strategic growth recommendations, and new vertical market considerations.
Gary holds a Bachelor of Science degree in Electrical Engineering from South Dakota State University.